How can we help?

Open Settings in the game. Your Player ID is on your profile card at the top — tap Copy to copy it. Include it whenever you contact us; it lets us find your account in seconds.

If you linked your account to Google or Apple, just install Spot Royale on the new phone and sign in with the same account. Everything — trophies, cards, gems, Spot Pass — is stored on our servers, not your phone.

If you played as a guest, link your account first (Settings → Account) while you still have the old phone.

Guest progress is tied to the game installation until you link it. If you reinstalled or changed phones before linking, contact us with your old Player ID if you have it, roughly when you last played, and your trophy count. We will do our best to recover it.

Open your profile in the game and edit your name. Names are checked automatically; offensive names are refused.

In the game: Settings → Account → Delete Account. If you play as a guest, or cannot open the game, use our account deletion request.

Every purchase is verified with Apple or Google by our servers before it is credited. Usually this takes seconds; occasionally the store is slow.

1. Make sure you are online and restart the game — pending purchases are retried automatically.
2. Still missing after 30 minutes? Contact us with your Player ID and the order number from your receipt email (Apple: the order ID; Google: the number starting with GPA.).

Purchases are processed by Apple and Google, and refunds are decided by them:

• iPhone / iPad: reportaproblem.apple.com
• Android: Google Play → Payments & subscriptions → Budget & history, or Google Play refund help

Items from a refunded purchase are removed from your account.

No. Gems, the Spot Pass and everything else you bought belong to your account, not your phone. Sign in with the same Google or Apple account and they are there.

Use your phone's built-in controls: Screen Time → Content & Privacy → iTunes & App Store Purchases on Apple devices, or Google Play → Settings → Family → Parental controls / Require authentication for purchases on Android.

No. Card levels only lower a card's energy cost slightly; they never make an effect last longer or hit harder. Arenas also cap the level cards play at. How levels work.

Leaving a ranked match counts as a loss, and forfeiting always costs at least as much as losing would have — so it never pays to quit. Unranked friendly matches cost nothing.

Wins earn trophies; losses may cost some, depending on your arena. The Village is a safe zone where losses cost nothing. Full details: Trophies & levels.

Yes. The odds in our wiki are generated from the configuration our servers use, and all rewards are rolled on our servers, not your phone.

Yes, for ranked matches, rewards and purchases — they are all validated by our servers so nobody can cheat them.

1. Update Spot Royale from the App Store or Google Play.
2. Check your connection — try switching between Wi-Fi and mobile data.
3. Close the game completely and reopen it.
4. Restart your phone.

Still stuck? Report it with your device model and what you see.

Use the contact form. The most useful reports include your Player ID, your device and OS version, the game version (Settings, bottom of the page) and the steps that lead to the problem.

Check Settings → Sound: music, sound effects and the background style (nasheeds, nature sounds or off) are separate switches. Also check your phone's silent switch and media volume.

Report them here with their name or Player ID and what happened. You can also mute emotes in Settings.

Only what the game needs to run, keep your progress safe and fight cheating. Read the privacy policy for the full list and your rights.

Thank you! Please email it privately to our security contact (see security.txt) rather than posting it publicly.